1. Introduction

Welcome to Gateway English Community. By enrolling in our training courses,
you fully agree to the terms and conditions outlined below, which govern the relationship between the company and the trainee.

2. Booking & Refund Policy

Booking Confirmation: Registration for levels or offers is confirmed only upon full payment of the level fees.
Service Activation:
The level is considered active and counted for the trainee once the schedule is confirmed and agreed upon
(via phone call, message, or in-person at the branch).
Refund Terms:

Refunds are strictly prohibited if the booking was made during a promotion or if the trainee received a special discount.
For multi-level bundles/offers, partial refunds are not permitted after the course has started, and the offer type cannot be changed.
A valid original payment receipt is mandatory for any refund request. Approved refunds will be processed within one business week.
Non-Refundable Services: The Placement Test fee is a service already rendered and is non-refundable under any circumstances.
Level Retakes:
If a trainee wishes to retake a level within a multi-level offer,
the retake will be counted as one of the levels included in the purchased offer.

3. Deferral & Scheduling Policy

Temporary Suspension:
To pause studies for any reason, the trainee must first complete the current level and then move to the waiting list.
Suspension Duration:

The maximum suspension period is one month.
If the absence exceeds one month, the trainee must take a new placement test at the standard rate upon their return.
For "Two-Level Offers," no suspension period is allowed between levels.
For offers of 3 levels or more, the allowed suspension period is strictly one month.
Rescheduling:
Trainees may request to change their group or course timing only after completing their current level
or at least one day before the start of a new level.
Rescheduling is not permitted once the level has commenced.

4. WhatsApp Communication

By registering your data, you consent to receive notifications via WhatsApp regarding:

Booking confirmations and schedule updates.
Educational materials and academic updates.
New offers and services (with the option to opt-out of promotional messages at any time).

5. Intellectual Property
All curricula, training materials, and media provided are the exclusive property of Gateway English Community.
Unauthorized reproduction, distribution, or commercial use is strictly prohibited.